Privacy Policy

Last updated: August 2026

Ascent Control Systems Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website, use its features or contact us.

Who We Are

Ascent Control Systems Ltd is a private company limited by shares, registered in England and Wales.
For the purposes of UK data protection law, Ascent Control Systems Ltd is the data controller for personal information provided directly to us.

Ascent Control Systems Ltd
Unit 7 Station Place
Aycliffe Business Park
Newton Aycliffe
England
DL5 6AA

Company No.: 17108811
Email: sales@ascentcontrolsystems.co.uk

Information You Provide to Us

When you contact us through an enquiry form, by email, telephone or through other contact methods available on our website, we may receive personal information including:

• your name
• company name
• email address
• telephone number
• information you choose to include in your enquiry or correspondence

We use this information to respond to enquiries, discuss potential projects, prepare quotations where requested, provide our services and communicate with customers and prospective customers.

Depending on the circumstances, we process this information because:

• it is necessary to take steps at your request before entering into a contract or
• it is necessary to perform a contract or
• we have a legitimate interest in responding to business enquiries, communicating with prospective and existing customers, managing business relationships and administering our business.

You are not required by law to provide personal information through our website. However, if you do not provide information reasonably required to deal with your enquiry, we may be unable to respond fully, provide a quotation or provide the requested service.

Information Collected Automatically

When you access our website, certain technical information may be processed automatically by our website hosting infrastructure.
This may include information such as your IP address, browser and device information, date and time of access, requested pages or files and technical information required to operate and secure the website.
This information may be processed where necessary to provide, maintain and secure the website and where we have a legitimate interest in ensuring the security, reliability and proper operation of our online services.

IONOS SiteAnalytics

Our website uses IONOS SiteAnalytics to help us understand how visitors use the website and to improve its functionality, content and technical performance.

SiteAnalytics may process information including:

• the referring website
• the website or file requested
• browser type and version
• operating system
• device type
• time of access
• an anonymised IP address used to determine the approximate location of access

According to IONOS, SiteAnalytics uses a tracking pixel or server-side log files and does not use cookies to store analytics information on your device.
The service is provided by IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany.
According to IONOS, SiteAnalytics data is retained for 8 weeks and then automatically deleted.
Further information is available in the IONOS Privacy Policy.

Google Maps

Our website may use Google Maps to display maps and location information.
Google Maps is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
When Google Maps is activated, information including your IP address and potentially information relating to your device or approximate location may be processed by Google in order to provide the map functionality.
Where consent is required, Google Maps will only be activated after you provide consent through our website's Privacy Settings or consent controls.
You can change or withdraw your consent at any time through the Privacy Settings available on the website.
Further information is available through:

Google Privacy Policy
Google Cookie Policy
Google Privacy Controls

Website Translator

Our website may provide a translation service supplied by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
The translation service is not loaded until you choose to activate it where consent is required.
When activated, Google may process information such as your IP address and technical information relating to your browser or device in connection with providing translation functionality and associated services.
Information processed through this service may be received by Google Ireland Limited, Google LLC or other companies within the Google group and may, where applicable, be processed outside the United Kingdom.
You can decline the translation service or withdraw your consent at any time through the Privacy Settings available on our website.

Further information is available through:

Google Privacy Policy
Google Cookie Policy
Google Privacy Controls

Cookies, Similar Technologies and Consent

Our website uses cookies and similar storage or access technologies where necessary to provide website functionality and may use additional technologies provided by third-party services.
Some technologies are necessary for the operation of the website and may not require consent. Other technologies and third-party services will only be activated where required after you have made your selection through our consent controls.
Detailed information about the technologies and third-party services used on this website, including their purposes and available consent options, can be found through the Privacy Settings available on the website.
You can review, change or withdraw your consent at any time using the Privacy Settings.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Sharing Your Information

We do not sell your personal information.
Personal information may be processed by trusted service providers where reasonably necessary to operate our website, provide requested functionality, communicate with you or support our business operations.
These providers may include:

• website hosting and technical service providers
• IONOS
• Google, where you choose to activate relevant Google functionality
• professional advisers and business service providers where reasonably necessary
• public authorities or regulators where disclosure is required by law

Service providers processing personal information on our behalf are required to handle that information appropriately and in accordance with applicable data protection requirements.

International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.
Where personal information is subject to a restricted international transfer, we take reasonable steps to ensure that an appropriate transfer mechanism or safeguard is in place as required by UK data protection law. Depending on the circumstances, this may include transfers to countries covered by UK adequacy regulations or the use of recognised contractual safeguards.
Further information about safeguards relating to a particular service provider can be requested by contacting us.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable contractual, accounting, tax, insurance, legal and regulatory requirements.
Enquiries that do not result in a business relationship are normally retained only for as long as reasonably necessary to deal with the enquiry and any appropriate follow-up.
Where an enquiry results in a quotation, contract, project or ongoing business relationship, relevant correspondence and records may be retained for longer where reasonably necessary for business administration, contractual obligations, record keeping or the establishment, exercise or defence of legal claims.
Information processed through third-party website services may be subject to the retention periods specified by the relevant provider.

Data Security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Access to personal information is limited to people and service providers who reasonably require access for legitimate business purposes.
However, no internet-based service can be guaranteed to be completely secure, and we cannot guarantee the absolute security of information transmitted electronically.

Your Data Protection Rights

Depending on the circumstances and the lawful basis on which your personal information is processed, UK data protection law may provide you with rights including:

• the right to access your personal information
• the right to have inaccurate or incomplete information corrected
• the right to request erasure of your personal information in certain circumstances
• the right to request restriction of processing
• the right to object to certain processing
• the right to data portability where applicable
• the right to withdraw consent where processing is based on consent

You also have the right to object to processing based on our legitimate interests in certain circumstances.
These rights are not absolute and may be subject to conditions or exemptions under applicable law.
To exercise your rights or ask a question about how we use your personal information, please contact:

sales@ascentcontrolsystems.co.uk

Automated Decision-Making

We do not use personal information collected through this website to make solely automated decisions that produce legal or similarly significant effects on individuals.

Complaints

If you have concerns about how we process your personal information, please contact us so that we have an opportunity to address the matter.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office – Make a Complaint

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements or data processing practices.
The latest version will be published on this page together with the date of the most recent update.

Website Terms of Use

About This Website

This website is operated by Ascent Control Systems Ltd.
The content of this website is provided for general information about our company, capabilities, services and experience.
Nothing on this website constitutes project-specific engineering, technical, safety, legal or other professional advice.

Technical Information

We take reasonable care to ensure that information published on this website is accurate and up to date. However, industrial automation projects are application-specific and technical requirements may vary depending on equipment, processes, operating conditions, applicable standards and customer requirements.

Information, descriptions, specifications, examples and other material on this website should therefore not be relied upon as a substitute for project-specific engineering assessment, design or advice.

Any services, technical requirements, deliverables, specifications, performance criteria or commercial commitments relating to a particular project will be governed by the applicable quotation, proposal, purchase order, contract or other written agreement.

Availability of the Website

We aim to keep the website available and operating correctly but do not guarantee that it will always be available, uninterrupted, secure or free from errors.
We may change, suspend, restrict or withdraw any part of the website without notice where reasonably necessary.

Intellectual Property

Unless otherwise stated, the content of this website, including its text, graphics, designs, photographs, diagrams and other original material, is owned by or licensed to Ascent Control Systems Ltd and is protected by applicable intellectual property laws.
You may view and print reasonable extracts from the website for legitimate personal or business reference purposes.
You must not reproduce, modify, distribute, republish or commercially exploit substantial parts of our website content without our prior written permission, except where permitted by law.
Third-party names, trademarks, product names and logos remain the property of their respective owners.

Third-Party Links and Services

Our website may contain links to third-party websites or use functionality provided by third parties.
These services and websites are outside our control. We are not responsible for their content, availability, security or privacy practices.
A link to, reference to or integration with a third party does not necessarily constitute an endorsement of that third party or its products or services.

Liability

Nothing in these Website Terms excludes or limits liability where it would be unlawful to do so.
To the extent permitted by law, Ascent Control Systems Ltd will not be responsible for loss or damage arising solely from reliance on general information published on this website where project-specific professional or technical assessment would reasonably be required.
These Website Terms do not alter or replace the terms governing any engineering services, equipment, software, project or other work supplied by Ascent Control Systems Ltd. Such matters are governed by the relevant contractual documentation.

Governing Law

These Website Terms and any non-contractual dispute arising in connection with the use of this website are governed by the laws of England and Wales.
The courts of England and Wales shall have jurisdiction, subject to any mandatory rights or jurisdiction that apply under applicable law.

Legal Information

Ascent Control Systems Ltd

Company No. 17108811

Registered in England and Wales.

Registered Office:
Unit 7 Station Place
Aycliffe Business Park
Newton Aycliffe
England
DL5 6AA

Email: sales@ascentcontrolsystems.co.uk